Live Chat Software is one of the prominent and reliable chat software used to serve customers via internet by allowing Company representatives to engage in a real time chat with web site visitors and clients. Software instantly provides Live help, Live support and Proactive chat to solve customer queries related to products and services. Live assistance software is completely web based, extremely interactive with friendly GUI and clients can easily communicate with help agents from anywhere in the world.
Web chat software provides direct online interaction between Company executives and single/multiple online customers or website visitors simultaneously. Rich featured utility helps you to solve product purchase queries, technical queries and various other doubts of clients or website visitors, efficiently in no time. Easy to use program provides live assistance to website visitor and facilities in easily achieving greater customer satisfaction at lowest cost.
Help desk support utility helps you to easily meet your customer service needs, improve the work efficiency of your Company staffs and increase product sales volume. Software is handy for large and small business organizations including travel, education, real estates, web hosting, web design, auto sales, insurance and similar other enterprises.
How Live Chat Software can be useful in your online business?
- Provide your customer, a superior online browsing and buying experience.
- Enhance customer satisfaction and helps to create good, healthy customer relationships.
- Increases online revenue by converting website visitors into regular customers.
- Reduces telephonic expenses and time taking complicated email services.
- Increase sales and business productivity of organizations.
Software Features:
- Provides Real-time chat interaction between customer care executives and website visitors.
- Facilitates Multiple Operator online chat communication with operators at same time.
- Facilitates Canned messaging feature to send instant response to customer.
- Administrator can easily create operator departments as per requirement.
- Display Chat History details with date and time.
- Shows visitor`s profile including Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page.
- Shows the online/offline status of customer support executives.
- Provides option to send offline messages, when the operator is unavailable.
- Chat Transcript feature helps to deliver chat details at customer specified email address.
- Facilitates Sound and Visual alert notifications during any new chat request.
- Shows preview of message typed by customer before he/she sends it.
System Requirements:
- Pentium-class processor
- RAM (512 MB recommended)
- 15 MB of free space
- Microsoft .Net Framework 2.0 or above
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
Supported Operating System:
Windows 7, Windows Vista Editions (Home, Premium, Business, Ultimate), Windows XP Editions (Home, Professional, Media Center, Tablet PC, Professional x64), Windows server 2003, Windows 2000 etc.
FREE Demo:
Feel FREE to use Live Chat Software demo for 30 days to easily interact with its features and functionality. Select and purchase operator`s chat support package according to your need and requirement as shown in table below. |
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